At Shrestham Sweets and Snacks, we strive to provide our customers with the highest quality products and exceptional service. We want you to be completely satisfied with your purchase, but we understand that there may be instances where you need to return or exchange an item. That’s why we’ve outlined our Refund and Returns Policy to ensure a hassle-free experience for our valued customers.
Eligibility for Returns
You may be eligible for a return or exchange if:
- The item is damaged or defective: If you receive a damaged or defective product, please contact us immediately so we can arrange for a replacement or refund.
- The item is incorrect or incomplete: If you receive the wrong item or if your order is missing items, please notify us within [number] days of receiving your order for prompt assistance.
- You are dissatisfied with your purchase: While we strive for customer satisfaction, we understand that preferences vary. If you are dissatisfied with your purchase for any reason, please contact us to discuss your options.
Return Process
To initiate a return or exchange, please follow these steps:
- Contact Customer Support: Reach out to our Customer Support team via [contact information] within [number] days of receiving your order to request a return or exchange.
- Provide Details: Please provide your order number, the reason for the return or exchange, and any relevant details or photos of the item(s) in question.
- Wait for Authorization: Our Customer Support team will review your request and provide further instructions, including whether a return shipping label will be provided.
- Return the Item: If instructed to do so, securely package the item(s) and ship them back to us within [number] days of receiving authorization. Please ensure that the item(s) are in their original condition and packaging.
- Receive Refund or Exchange: Once we receive the returned item(s) and verify their condition, we will process your refund or exchange in accordance with our policy.
Exclusions
Please note that certain items may not be eligible for return or exchange, including:
- Perishable goods: Due to the nature of our products, perishable items such as fresh sweets and snacks are not eligible for return unless they are damaged or defective upon arrival.
- Custom or personalized items: Items that have been customized or personalized are not eligible for return or exchange unless they are damaged or defective.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please don’t hesitate to contact us. Our Customer Support team is here to assist you every step of the way and ensure that your experience with Shrestham Sweets and Snacks is nothing short of delightful.